How to get help.
HeatTrackR is self-serve. When something in the console, ingest, or your account is stuck, email us. There is no phone line or chat widget.
What to include
A short email with the facts is enough. We cannot see your console unless we look up the account, so context helps.
- The email on the account
- Organization name or slug
- Event name, if the problem is on an event
- Instrument name or token last-four, if ingest is the issue
- What you expected, and what happened instead
For setup steps, start with How it works. For Customer Data, seePrivacy and Data ownership.
Before you write
- How fast do you reply?
- We read support@heattrackr.com and reply as we can. There is no published SLA. Race-morning problems are more likely to get a same-day reply than general questions.
- Can you reset a password or join an organization for me?
- Use the forgot-password flow on app.heattrackr.com for passwords. Organization joins need an org admin to approve the request. We can look at an account if you write from the address on the account.
- Is this the place for privacy or deletion requests?
- Yes. Use the same address. The Privacy Policy and Data Ownership policy describe what we can delete and what may remain in backups.
Try the console first.
Most account setup is self-serve: register, verify email, and create or join an organization.